FAQ

1. Why do some products have a minimum order quantity?

MedSec products have no minimum purchase. The products of other brands may have minimum purchase because we do not always have these items in our warehouse. For example, all Aurelia brand products have a minimum order of 10 cases. The order can be mixed (different sizes and different gloves). 

2.Are your products recalled by Health Canada?

None of our products has been subject to a recall by Health Canada.

3. Do you offer international delivery?

Delivery in Canada only. All import charges are prepaid by MedSec for orders in Canada.

4. How to avoid the shipping costs?

Local pickup at the Boucherville warehouse is free. We offer free local delivery (up to 40km from Boucherville) on orders of $ 250 and more before taxes. For the rest of Canada, shipping is free on orders of $ 500 or more before taxes.

5. Do you have a traditional type store?

Our warehouse in Boucherville is not a store. We will make an appointment with you so that you can pick up your order. 

6. Can you load the merchandise in my vehicle?

An agent can assist you with loading the merchandise into your car.

7. If we buy more can we save more money?

A 15% discount is automatically applied on orders of $ 5,000 and more online. For volume discounts (with the purchase of one or more pallets) contact sales@medsecare.com.

8. Can we become a reseller of your products?

It will be our pleasure to offer you resale prices. Distributors are requested to write sales@medsecare.com. Samples available for evaluation. 

9. When will we receive the invoice?

We will either send you a printed copy of your paid invoice with your package, or an electronic copy by email after shipment. 

10. Do you offer other products?

We add products to the online store catalog gradually. What is available on the site does not represent our full inventory. If your product is not listed here, email us to see if we can get it for you. 

 

MedSec
Quality. Value. Affordable.
8-1340 Gay-Lussac, Boucherville, Qc, J4B 7G4
438-300-9689
info@medsecare.com